Public sector · Organisations and local bodies
A notice by email, a question on WhatsApp, a sign-up through a form: in RelAI every step is linked to the same person, with the date and the channel always in sight.
Active cards
Responses
Communications
Showcase
Email, SMS, WhatsApp, forms and surveys come from different tools. RelAI files them under the same person, in date order.
Pick a moment of the festival and find out what RelAI remembers beyond the name.
Unified history
Sign-up from the page
Anna reaches the page from the email and fills the form in. RelAI records the sign-up, the data collected and the channel it came from, all together.
Question about access
The question comes in on WhatsApp from a number already linked to Anna. RelAI adds it to her entry in the register, together with the reminder she got that morning.
Response and contact preferences
The response sent from the tablet is recorded together with her attendance at the festival. Anna confirms email and WhatsApp and turns SMS off: the communications that follow will respect her preferences.
A notice, a sign-up, a card, a response: each one goes through a different tool and ends up in the same place.
At seven in the morning a service's timetable changes. The people signed up are not looking at their inbox right then.
The SMS goes out short and signed by the office, because whoever gets it sees a number and not a name. It goes to those who gave consent for that channel, not to the whole register.
CommunicationAn initiative opens and the sign-ups come in from different places: an email to the office, a signed form at the desk, a message. Each one then has to be copied somewhere.
The sign-up page explains the initiative and collects the sign-up in the same place. Whoever signs up leaves their details once and stays linked to the channel they came from.
Online presenceQuestions about times, access and documents arrive where people already write all day long. Often on the phone of whoever answers.
Message for Anna
"Hi Anna, thanks for your response: we have recorded it together with your attendance today."
The conversation stays with the person in the register and not on the phone of whoever answered. Whoever takes the next shift reads what has already been said.
Customer managementNo. The management system holds records, filing and procedures. RelAI holds who signs up, who takes part and who has chosen to be notified. The two stay separate.
Email, SMS and WhatsApp, plus the forms on the sign-up page and the surveys. Every send goes to those who gave consent for that channel.
Consent is per channel. If a person opts out of SMS, they stay subscribed to email and WhatsApp and the next SMS does not go out. The opt-out is recorded the moment it comes in.
Yes. You pick who signed up for a given initiative, who was there on a given date, who has an active card. The message goes to them, not to the whole register.
Yes. The card sits on the phone, the event sign-up goes through a sign-up page or a QR code, the survey opens already linked to the person. All three feed into the same register.
Tell us about your tools, initiatives and recipients: we will talk it through together.
RelAI Assistant
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