Luca Moretti
First visit
Preference
Still to be learnt
Tag
New
Last message
Welcome · tonight
2 covers
Visits, preferences and messages already sent sit in a single profile.
Restaurants · Bars · Pizzerias · Gelaterias
The bill closes, the stays.
At the end of the night you still have their name, when they came and what they chose. In a month you know who is back every Friday and who has not been in for a while.
Hospitality
Bookings today
Requests
Origin
Milan
Bologna
Turin
Florence
1 free
Waiting
Check-in
Average
T101
4p
T103
6p
Private 1
10p
Free
Waiting
Seated
Closed
Waiting list
3 active groups
M
★★★★★
G
★★☆☆☆
Tonight the floor is full and some of your guests have been here before.
Three tables on the same night, three different stories. To RelAI they are not just covers.
Friday night, 9.14 pm: select a table and see what RelAI remembers beyond the number of covers.
GB
Giorgio Bianchi
Regular customer
Customer history
Visits
14
Last visit
7 days
Average spend
76 €
Preference
Friday · indoors
Tag
Regular
Last message
Coupon · 7 days ago
Tonight
2 coversHe is back almost every Friday and always asks for the same table indoors.
Visits, preferences and messages already sent sit in a single profile.
SR
Sara Riva
Occasion coming up
Customer history
Visits
6
Last visit
32 days
Average spend
186 €
Preference
Groups · large table
Tag
Birthday
Last message
Reminder · 33 days ago
Tonight
6 coversThere are six of them tonight. Her birthday is in twelve days and last year she celebrated it here.
Visits, preferences and messages already sent sit in a single profile.
What is one extra table a week worth?
Put in your venue's numbers. It is arithmetic, not a promise.
One extra table every week
6,656 €
4 covers × 32 € × 52 weeks
Revenue, not margin. It does not count costs and it does not say how many will respond.
Some come back every Friday, others show up for special occasions.
Four people from the tables you have just seen and everything RelAI brings together about them.
Stefano, tomorrow's booking
He has booked for six tomorrow at half past eight. It is Saturday and the large table is already assigned.
The booking carries its room, table and time with it. The day before, a reminder sends him the details. Whoever is on the floor already knows who is coming and where to seat them.
Bookings and floorGiorgio, the regular
He is back almost every Friday and asks to sit indoors. He does not know that the coupon he got last week expires on Sunday.
The bill closes at the till and stays attached to his profile, with what he ordered. The opened bottles come off the cellar stock at the same moment.
Point of saleLuca, the first dinner
He comes for the first time on a Friday night, a party of two. While he waits for the bill he scans the QR code on the table and leaves his name and consent.
The QR code on the table leads to your page and collects contact and consent without slowing the service down. The profile starts there: preferences, visits, messages.
Online presenceDigital loyalty card
A free coffee with the tenth breakfast
See the loyalty cardCustomer management
Bookings and tastes on the profile
See customer managementAI features
A table asked for during service
See the AI featuresSara, birthday coming up
She comes for special occasions, always with a large group. Her birthday is in twelve days and she has already given her WhatsApp consent.
Message for Sara
"Hi Sara, are you celebrating here again this year? Tell me how many of you there are and the first bottle is on me."
The date sits in her profile. The message goes out on the day you chose, with an offer that suits a table for six.
CommunicationAppointment book
Appointments kept apart from tables
See the appointment bookEvents and club nights
Dinner show: list, tables and entries
See events and club nightsWhat venues using RelAI say
“With the regulars I now know when they last came in and what we wrote to them. Before that I went by memory.”
Antonio F.
Trattoria · Bassano del Grappa
“The QR code on the table does not slow the service down. The staff point at it when they bring the bill.”
Chiara D.
Gelateria · Padua
“The automations tell me who has not been in for a while. I fill Thursdays using that list.”
Marco V.
Pizzeria · Mestre
Questions about hospitality?
What do I need in the venue to start?
A QR code on the tables or at the till, and the contact rules you decide: when to write, to whom, on which channel. No new hardware. See the sign-up page.
Does the customer have to download an app?
No. They scan the QR code and the card goes onto their phone. No download, no password to remember. See the digital loyalty card.
Do the floor staff have to do anything extra?
They point at the QR code when they bring the bill. The customer does the rest from their phone, while they wait.
How do I find out who has not been back for a while?
Ask for the customers you have not seen in a while and you get the list. You choose the threshold and the list updates on its own. See the automations.
Can it tell who eats in from who orders takeaway?
Yes, if the two come in through different QR codes. That way evenings at the table and takeaway orders stay separate in the profile.
Tonight's bill is a customer you tomorrow
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