AI features
At two in the morning the place is closed. The assistant
It uses the phrases you taught it and the information on the customer profile. If a person is needed, it hands you the conversation and tells you why.
Last night
Who answered
Handed to a person
- 5 channels
- WhatsApp, website chat, Instagram, email and the phone. It stays a single conversation: even if the channel changes you carry on from the same point.
- 5 reasons
- Not every conversation reaches you for the same reason. RelAI tells five of them apart, so you know where to pick up from.
- 3 states
- Active, paused or draft. You prepare it and try it out before it starts answering customers.
The questions come in exactly when you cannot answer
What time do you close, is there room for six on Saturday, can I bring the dog, where do I park. They are always the same questions, but they come in while you are working, from different channels, or when you have already closed.
With RelAI the assistant answers using the replies you gave it. If the conversation goes beyond what it knows, or a person is needed, it hands it to you and tells you the reason.
And it does not start from scratch. When the person writing already has a profile, the assistant finds what you know about them there; the messages you sent them stay in the same thread and, if they ask for a table, the book is the real one. So the answer starts from who you are talking to, not only from the question they wrote.
FAQs, opening hours and ways of asking are set by you. The AI assistant answers as long as the request falls within what it knows.
The whole conversation arrives in the messages, with what has already been said and the reason a person is needed.
You write the copilot a request in your own words. Then you choose whether to run it now or leave it among the tasks to approve.
It answers. It involves you. It suggests.
When the customer writes, the assistant answers with what it knows and involves you in the cases that need a person. If the request starts from you, the copilot prepares the work and leaves you the final decision.
One job at a time. No improvising.
There is no assistant trying to know everything. You prepare one for bookings, one for information or one for events, each with its own answers and its own hours.
When you step in. You know where to pick up.
The assistant does not have to answer everything. When it stops, it leaves you what you need to understand what happened and carry on from there.
A complaint, an explicit request, a question it cannot answer. The reason also changes what you have to do next.
You find everything the customer and the assistant have already said to each other and you do not have to ask them to start over.
In the conversation log every reply says whether it comes from the assistant or from a person. That way you know who said what and you do not risk two of you answering.
Tags and customer information stay linked to the conversation: before answering you already know who you are talking to.
Five different cases
Calls, WhatsApp, Instagram, email and website chat all end up in the messages. From there you see what is still waiting for an answer without having to check five different places.
You tell it what you want. Then you choose what happens.
The copilot starts from what you want to achieve. Then you choose whether to have it run straight away or to look at it before it happens.
You ask it the way you would say it
You can leave it waiting for approval
What you want to check ends up in the copilot tasks. From there you look it over and decide whether to go ahead.
It suggests what to look at
The guided strategy puts together the data you already have in RelAI and suggests moves worth weighing up. Next to them you find the numbers it starts from: the suggestion does not arrive without context.
You know what is underneath
For the copilot and for writing texts you choose the provider and use your own key from the settings. Where a feature uses rules or keywords instead, it is treated as such: different things are not called AI just because they look clever. And where a figure does not exist it is flagged, not estimated.
Thirteen tools. The last word stays yours.
The question changes. Who answers does not.
- Shops and retail A size asked for after closing
- Restaurants and bars A table asked for during service
- Beauty and wellness An appointment to move
- Events and venues Opening times asked about before you open
Several sites, a franchise or a special project? Let's talk about it
Questions about the assistant
What happens if it does not know the answer?
It stops and the conversation passes to you, with the reason. You also find the context up to that point, so you can carry on without making the customer repeat everything.
Do I write the answers myself?
Yes. You start from the FAQs, then you set hours and intents. The real conversations show you new ways customers ask the same thing, so you can add them when you need to.
Can I have more than one assistant?
Yes. You prepare several for different jobs and give each one its own scopes, content and hours. If the subject changes, the conversation can move to the right assistant.
Does it answer the phone too?
Yes. Calls are routed by reason, and the ones left unanswered end up among the call-backs. That way you know which ones to return without starting from the list of missed calls.
Does the copilot do things on its own?
Only if you ask it to. You can have what you asked for run straight away, or leave the task waiting for approval and check it first.
Which model does it use?
It is the right question to ask anyone selling features with AI built in, and the answer has two parts: the model provider and the key, both configured from the settings. Those two parts decide the costs, where the texts written by your customers end up and what happens the day you want to change provider.
Which customer data can it read?
In the configuration you see whether the customer profile is enabled for that assistant: you decide whether it can use it.
How do I tell where a suggestion comes from?
The suggestion shows the counts it is based on. If a figure is not there, it says so instead of filling the gap with an estimate.
Can I try it before turning it on?
Yes. An assistant in draft can be tried without putting it in front of customers. When you are ready you activate it, and you can pause it again whenever you want.
The next question.
Try RelAI for free or book a call: we prepare the first answers together and put the assistant to the test on one channel.