Who they are, on one screen
You see straight away who is in front of you: how many times they have come back, how much they spend, when they were last in and what they can receive. All in a single profile.
The receipt says how much. RelAI
How many times they have come back, what they buy, when they were last in. One profile for every customer: the points card, the messages and the reminders all start here.
Export
Total sign-ups
Active customers
To win back
Interactions
CRM activity over the last 30 days
Sign-ups
Interactions
30 days
Customer groups
profiles
Loyal
New
To nurture
At risk
Customers by area
+
−
Last 2 weeks
M
T
W
T
F
S
S
Best day
Quietest day
Active days
14
Purchase
2 days ago
Profile
Marketing on
What do you do? Every business is different.
Your circle of customers already exists
Some come back every week, some twice a year. How many are there and how often do they come? With RelAI the answer writes itself, one visit at a time.
You are viewing RelAI for a general business
See every sector
What you know, what goes out, what comes back
RelAI is a cloud CRM for the businesses that live on customers who come back: whoever walks into the shop, books a table, makes an appointment, buys a ticket. Every visit updates their profile: how many times they have been in, what they had, how many points they have, what they agreed to receive.
Everything else starts from that profile: you open it when you need it, you send a message, you check how it went. Whatever happens leaves a trace inside RelAI.
Who you write to and how many there are
You pick who to reach based on the data in RelAI and you know straight away how many people that is. The promotional message carries the name of your business, so whoever gets it knows who is writing.
Who actually came back
It does not end once the message is sent: you see who read it, who used a coupon and who came back. So the next campaign builds on real results, not guesswork.
Nine questions about your customers. RelAI helps you answer them.
Every question has its own answer and they all lead back to the same person. Whoever takes the card is the same one who books the table, pays at the till and gets the message: the module changes, the customer does not.
- Loyalty card Out of a hundred receipts, how many can you put a name to? See the loyalty card
- Communication Who is it time to write to today? See communication
- AI features Who answers the people writing to you at two in the morning? See the AI features
- Events and club nights The people who came in on Saturday, who brought them? See events and club nights
- Customer management What you know about your customers, where is it written down? See customer management
- Online presence Who found you online yesterday and what is their name? See the online presence
- Bookings and floor The one sitting at table six, is it their first time? See bookings and floor
- Appointment book Last time, what did you do and how did it turn out? See the appointment book
- Point of sale Who bought the last one you had left? See the point of sale
Your year has 4 peaks
Every business has its peak months. Get the message ready, then it goes out on its own.
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
January
Starting again
Those who came in before the holidays can be among the first you write to when the new year starts.
The code scanned when they pay
From there you know who had been in before
July
Before the summer break
Before the summer break starts, you can give whoever has been away for a while a reason to come back.
September
Back into the routine
Whoever used to come before the summer can get an invitation exactly when the routine starts again.
December
Holidays and gifts
Whoever already knows you is the natural starting point for telling people about offers, gifts and end-of-year events.
RelAI, sector by sector.
Retail & shops
Recognising who comes back
You know who has been in before, how often they come back and who has not been in for a while. Points card, visits and promotional messages stay in the same profile.
RelAI for ShopsRestaurants, bars & pizzerias
From one-off to regular
It is not just a booking or a dinner any more: you have a contact you can recognise the next time too.
RelAI for RestaurantsBeauty & Wellness
Between one appointment and the next
Appointments, treatments and renewals run on different rhythms. You know who to get back to and when.
RelAI for Beauty & WellnessEvents, clubs & PR
The event ends, the community stays
Sign-ups, promoters, QR codes and entries build a community you can reach again after the night is over. So the next event does not start from scratch.
RelAI for Events & ClubsSpecial projects
When a standard CRM is not enough
Franchises, networks, shopping centres, sports teams and multi-site projects have different structures. RelAI adapts to sites, audiences and more complex flows, without multiplying the tools.
RelAI for Special ProjectsPublic sector
There are no customers here. There are citizens.
Contacts, consents, digital cards and surveys sit in a single place, built for a relationship that is not a commercial one.
RelAI for Public SectorIt does not end here.
- Perfumeries
- Pizzerias
- Hairdressers
- Boutiques
- Bars and cafés
- Beauty salons
- Bookshops
- Clubs
- Gyms
- Delis
- Opticians
- Restaurants
- Pet shops
- Florists
- Wine shops
These are examples, not a closed list: if your business is not here, RelAI can adapt to other kinds of work too.
If RelAI does not do it, it connects to what does
You do not have to start over. Till, management software, bookings, online sales. What the CRM needs is inside RelAI and everything else connects to it. And if your system is an unusual one, there is the API.
Tills and POS
Management software
E-commerce
Bookings
Phone wallet
Apple and Google
WhatsApp Business
Sends and replies
Email and SMS
Campaigns and notices
API and webhooks
For everything else
The right plan starts from your numbers.
Move the sliders and find out which plan suits your business best.
Contacts in the address book customers you want to manage
750 contacts
WhatsApp messages a month in packs of 500
0 messages
SMS a month in packs of 500
0 SMS
Emails a month included or in packs of 5,000
0 emails
Sites / venues (1 included in the plans)
1
The recommended plan
Free
- Base fee
- €0/month
0 × WhatsApp
+500 messages
+€0/month
0 × SMS
+500 SMS
+€0/month
0 × Extra pack
+1,000 contacts · +5,000 emails · +1 site
+€0/month
Contacts 750/750
Email Pay as you go
Sites 1
WhatsApp Pay as you go
SMS Pay as you go
Total price €0/month
Start freeVAT excluded. The extra prices apply to the PRO plan only.
Knowing who comes back is
With RelAI you stay in touch, you reach out at the right moment and you give your customers a reason to come back. You turn the programme on and you print the QR for the counter.